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Customers
Activities & driver pay on this customer
Extras this customer pays for (strapping, detention, liftgate…) and what drivers earn on this account. Blank = the company default from Drivers › Pay & billing types. Types marked only chosen customers apply here only when turned on. Changes are dated: the new price starts on the date you pick and the old one ends the day before.
| Type | Counted per | Used here | Price to customer | Driver pay (all drivers) | Starts |
|---|
Driver-specific rates on this customer
Delays & free time
How long a truck can sit before it counts as a delay, and the codes used to explain one. Drivers are never asked and never see any of this — when a stop runs past its free time, dispatch gets a message and has to code it or zero it before the trip can be closed, invoiced or paid.
Free time on this customer
This customer’s own delay codes
Some customers hand you their own codes. Set them on the main customer and every DC under it inherits them. Each one points at one of your codes, so your reporting stays the same while their file speaks their language.
| Their code | What they call it | Means, to us |
|---|
Your delay codes
The list every load uses. These came with the system — rename them, add your own, or retire ones you never use. Billable decides whether detention can be charged for that reason by default; dispatch can still change it on a load.
| Code | Name | Whose fault | Billable |
|---|
Close-out tolerances
Delivery signature & invoicing
Customer portal
Stop customers: delivery points and pickup points
The stores, DCs, job sites and suppliers this customer's loads stop at. Stops on loads are picked from this list. Names typed on a load or imported from a delivery list are added here automatically, so check Missing address now and then.
Add a stop customer
| Name | Type | Store # | Route · Sort | Address | Window | Access | Phone | After hours | Notices |
|---|
Upload or download the whole list
Tip for missing addresses: download the template, fill in the Address / City / State / Zip columns, and upload it back.